Rancang Bangun Website Layanan Petshop dengan Menggunakan Metode Berpusat pada Pengguna

Ni Putu Suastini; ⁠I Gusti Ngurah Darma Paramartha

doi:10.31004/koloni.v5i3.1324

Authors

Ni Putu Suastini Universitas Pendidikan Nasional, Denpasar, Indonesia
⁠I Gusti Ngurah Darma Paramartha Universitas Pendidikan Nasional, Denpasar, Indonesia

DOI:

https://doi.org/10.31004/koloni.v5i3.1324

Keywords:

User-Centered Design, Pet Shop Website, Usability, System Usability Scale, Grooming Service

Abstract

The development of information technology encourages the digitalization of pet shop services to improve service efficiency and provide easier access for customers. Papa Petshop still manages its services manually through WhatsApp and simple records, resulting in difficulties in managing customer data, grooming schedules, orders, and service information. This study aims to design and develop a pet shop service website that meets user needs and evaluate its usability level. The method employed was User-Centered Design (UCD), consisting of four stages: understanding the context of use, specifying user requirements, designing solutions, and evaluating designs against user requirements. Data were collected through observation, interviews, and user surveys. The system was developed using PHP, MySQL, Bootstrap, HTML, CSS, and JavaScript. The resulting features include customer and pet management, product catalog, grooming service information, online grooming booking, order history, feedback, and loyalty programs. Black Box Testing demonstrated that all major system features functioned according to the specified requirements. Usability evaluation was conducted using Maze and the System Usability Scale (SUS), resulting in a score of 80.5, which falls into the good category. The findings indicate that implementing UCD successfully produced a functional and user-friendly pet shop service website that meets user needs and supports the digitalization of Papa Petshop services.

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