Transformasi Digital Antrian Klinik Dengan Metode First In First Out Di Klinik Pratama Makmur Jaya 3 Tangerang Selatan

Abstract

Advancements in information technology have transformed various sectors, including healthcare. Klinik Pratama Makmur Jaya 3 faces challenges in managing patient queues due to its reliance on a manual system, which leads to inconvenience and risks regarding the spread of infection. To enhance service efficiency, this study aims to implement the First-In-First-Out (FIFO) method within a website-based queue registration system. The FIFO method, which prioritizes patients who arrive earliest, is integrated into the web-based system to provide a fairer and more structured queue management solution. Patients can register independently via an online platform, thereby reducing queue lengths and allowing them to select visit times based on availability. The system development process follows the waterfall model, encompassing requirements analysis, design, implementation, testing, and maintenance. The system was tested using the black-box method to ensure its functionality met requirements. Implementation results demonstrate that the system successfully improved queue management efficiency by reducing patient waiting times and providing real-time information on estimated call times. Furthermore, the system mitigates the risk of infection spread by minimizing physical interaction during the queuing process. Finally, the application of the FIFO method in this queue registration system is expected to improve service quality at Klinik Pratama Makmur Jaya 3 and provide a more convenient experience for patients.