PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN ANGGOTA DI KJKS BMT RIZQONA IKABU TAMBAKBERAS JOMBANG
DOI:
https://doi.org/10.31004/koloni.v1i2.144Abstract
The purpose of this study is to describe: the influence of service quality on the decision of KJKS BMT RIZQONA TAMBAKBERAS JOMBANG members. This type of research uses a descriptive approach with a quantitative approach. Data collection techniques using the commissioner, respondents were members of KJKS BMT RIZQONA, amounting to 100 people, sampling techniques using non-Probability. In this study an R2 of 0.644 was obtained, which means that the variable quality of service only contributed an influence of 64.4%. Based on the results of the t test obtained t value of 13.332 with a significance level of 0.000 less than 0.05. Then Ho refused Ha accepted, that the quality of service significantly influences the decision of KJKS BMT RIZQUNA TAMBAKBERAS JOMBANG members.
Keywords: Service Quality, Member Decision
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